FAQ:

Y.Are you manufacture or trade company ?

M:We are professional manufacturer of many kinds welding and cutting machine.

Y:How to package? 

M:Frist layer, covered by plastic film for waterproof,second layer:covered by foam to protect the machine from shaking ,third layer:steel craft case.

Y:Will the package strong enough?  
M:Our package is strong enough,nearly all our machine is packed in this way,and the customers receive in good state,So please don't worry,you will receive the welding machine  in good condition.,but also can package as your requirement.

Y:How can you guarantee the quality of welding machine?

M: we have passed the ISO test,and if you have time,you can come to our factory to check the machine before order .and we have one year guaranteed,free parts can be send free within one year.

Y:How to install and operate the machine?                                  
M:1.the machine is installed by us before send out,you need to install some parts according to the vedio and manual we send to you.

2.engineer can come to your side to install for you if need

3.install and operate training can be offer in our factory or in your side.

Y:What can I to do if the machine have problem?                     
M:please contact us at the frist time,and don't repair in your side,we will tell you how to solve it after discuss,we can guaranteed to solve within 24h if not the part break.

Y:how is your after-sale customer service?

M:you can contact our sales manager if have any question,we are online everyday.

Y.How to place an order?

M:1). Tell us the weight and picture of your workpiece,the more detailed the better .

 2). After view your requirement ,we offer best plan and quotation .

 3). Price confirmed ,we can proceed order and arrange shipment to your country.